I wanted to take the time to let you know I am thankful for the services you provide at Daybreak Counseling Service. Your knowledge, compassion and commitment have made it possible for us to meet the needs of over 500 registered clients this year. As you know, when we are able to help one person manage his or her anger, we are changing the lives of everyone who comes in contact with that person. If we could look beyond the veil of “what ifs” and “could haves”, I think we would see that our efforts have prevented countless broken relationships, child abuse cases and possibly even death.
Your creativity and personality have kept clients coming back week after week. This is a remarkable accomplishment considering the economic times we live in.
I appreciate your patience in working with me, an imperfect CEO. Daybreak has experienced significant changes throughout 2010 and I value your flexibility during this time of necessary growth and expansion.
After nine years of business, Daybreak has contracted the services of its first General Manager. Elson Mills has been instrumental in launching our web-based data system, establishing debit/credit machines in Gardena and Pasadena offices and initiating a more efficient monetary tracking system. More changes are still to come for Daybreak and he will be taking the lead in the expansion efforts. There will be more information to come during the first quarter of 2011.
I have also welcomed Dee, who is a recent addition to our administrative team. As Administrator, she has many years of experience and has been instrumental in the area of creating and sending progress reports and handling office supply inventory.
As we close 2010, Daybreak has had quite successful year: (1) adding classes in the Santa Monica and Gardena offices; (2) establishing the first Orange County office in the city of Yorba Linda; (3) as CEO, having the opportunity to share my thoughts on anger management on MSNBC’s Dylan Ratigan Show and E! Entertainment Network News. I am also looking forward to other consulting opportunities for news, talk and reality programs in the near future.
It is my hope that you find your work as rewarding as I do. I welcome your feedback, ideas and suggestions and look forward to a prosperous and fulfilling 2011.
Shannon Munford, MS
CEO/ President, Daybreak Counseling Service
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